Below are our standard booking terms and conditions you will have to accept these booking terms and conditions before you make the booking online. If the booking is confirmed from the Bench Mark Holiday Homes office then by default it will be considered as you have expected the terms and conditions.
The contract between us comes into existence when we receive payment from you, however, we reserve the right to cancel the booking if the booking is unpaid for more than 24 hrs from the time of confirmation. We may have to cancel the booking due to an unforeseen situation. If we cancel any booking from our side we will give you a full refund of any payments done to us.
We both agree that any disputes arising between you and us in connection with your stay will be dealt with by the courts of the United Arab Emirates if either wishes to do so.
~ “Company” or “we” or “us” means Bench Mark Holiday Homes LLC.
~ “You” and “Your” means all persons named on the booking (including anyone who is added or substituted at a later date).
~ “Booking or Reservation” means the services or items made with us.
~ “Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
~ “Terms” means these terms and conditions.
~ “Websites” means www.benchmarkholidayhomes.com
To cancel a confirmed booking (fully paid or 30% deposit paid) below the cancelation policy applies. Party leaders must inform us by e-mail or written confirmation at earliest.
- More than 14 days before the arrival AED 300 processing fee will be charged
- More Than 7 days and less than 14 days before the arrival – 50% of the total booking will be charged
- Less than 7 days before the arrival – 100 % booking value will be charged
- No Shows – 100% booking value will be charged.
Our check-in time is 14:00 hrs. If your arrival is earlier the 14:00 hrs. We advise you to pre-book the property. Upon check-in, guests are required to confirm their identity by providing their booking reference and their passport/identity card/driving license.
These records will be kept for at least 12 months and maybe disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above is requested for each member of your party and we reserve the right to refuse entry to persons who cannot provide the information set out above.
On the day of departure, we kindly ask all guests to vacate their apartment by 12:00 hrs. Noon (unless a late departure is confirmed by the company). Late check-out after this time can be requested subject to availability and will be charged.
If you are due to arrive before our standard check-in time we suggest you book an apartment one day prior. If you do not prefer to book in advance we can accommodate your luggage at our office only after 9 AM on the day of arrival. If the apartment is vacant on the day of arrival then we can accommodate you and will be subjected to 30% of the per night value.
If you wish to have a late checkout, than we can accommodate your request provided there is no one due to arrive the same day, this will be subjected to a charge of 30% of the per night value. We can accommodate your late check-out or your keep your luggage in our office no later than 6 PM.
A refund security deposit of AED 2000 will be held with us, during your stay. The cost of any damage to the property or loss to any items in and/or at the property caused by you or any member of your party will be deducted by us from the breakage deposit at the end of your stay. Please note that willful and negligent behavior is not covered by this charge. If the security deposit is not sufficient to cover any damage caused by you, you will be responsible for paying us any additional monies required immediately to us.
Very occasionally we may need to cancel relocate a Booking. Whilst we always strive to avoid cancellations and changes, we must reserve the right to do so in such circumstances you will be notified as soon as changes happen. We will, however, try our best to re-locate your booking to an alternate property of same standard.
In case the alternate is not the same standard and down grade the difference of price will be paid back to you, if the alternate is an upgrade you will not be charged the price difference. If the alternate is not accepted by you full payment (received by us for the booking) will be refunded back to the same mode of payment. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “Force Majeure”. In these Booking Conditions, “Force Majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
The Company will not be responsible for the loss or damage of any property left in the property. The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
At all times during your accommodation, you are expected to have consideration for your fellow residents, neighbors and other third parties. If in the opinion of us, accommodation owner or other person in authority, you are, or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, either we or the supplier concerned may terminate your accommodation arrangements. In this situation, we will have no liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behavior.
Parties or gathering strictly not allowed at any time at any cost. Any complaints from neighbors for disturbance or parties will be reported to the police and you will have to check out with no refund what so ever.
All our properties are non-smoking and pets are not allowed.
All complaint should be sent to us through e-mail immediately so that action can be taken to rectify the problem. Any claims received after check out date cannot be considered as if you do not tell us about your complaint promptly, it may prove difficult to investigate your complaint thoroughly during stay.
Any quote sent cannot be considered as booking and tariff may differ as per the season, the tariff will be fixed only after a booking is confirmed and a confirmation number been issued. We reserve all the rights to increase or decrease the tariff however this will not have any effect to confirmed bookings. We reserve the rights to accept or decline a booking without any explanation.
Any surcharge for payment by card or any charges levied by the bank for the transfer have to be paid by you so we receive the exact amount as shown on your confirmation email. Payments can be made in our office by cash or cheque.
A member of our team will do all the inspection of the property before you arrival. As you stay longer in our properties than we do you are needed to report any missing or damaged item to our customer support within 24 Hrs else the cost will be charged against your breakage deposit.
If you wish to amend the dates after the booking is confirmed you will have to contact us by an email if the dates are available we can amend the dates for you however every amendment will be AED 100. Amendment cannot be made to check in booking on the same day.We can amend the check out dates on the same date subjected to availability.
If you wish to change any the property you booked you can do so subjected to the availability of the property for your dates. A fee for AED 100 will be charged as amendment fee. You be required to pay any difference in tariff. If your downgrading the booking we will process the refund of the difference amount with in 7 working days.
If you are due for any refund than we will do so with in 7 working days however we do not take the responsibility of any bank transfer charges or any other charges applied by the bank we will transfer only the amount which is due to refund.
If you have any special need you can either phone us or email us whilst we will try our best to fulfill you needs failure to meet such needs will not be considered as a breach of contract from the company part. The company does not take any responsibility in such case.
Any arrival and departure after 6PM and before 10AM will be charged a 150 AED of special need fee.
The property you book will be a fully furnished apartment. You are required to take care of the items, fixtures and furniture in the apartment. The booked tariff will include electricity, gas, water, internet service and television/cable license, bed linen for your party.
You are needed to switch off the lights and other electrical appliances when not needed. Your booking will include all the available building facilities we cannot be held responsible for any lack of maintenance of such facilitates or if they don’t meet your standers as they are the responsibility of the building we only take care of the apartment.
We don’t take any responsibility of your personal belongings or any missing Items irrelevant to its market value. If we find any of your personal belongings in our properties after your departure we will try and contact you to get the details as to where to ship the lost item all the courier charges will have to be paid by you with a service fee of AED 100 The Item will only be shipped to you once we receive the full courier and service fee charges.
A scanned copy of the shipment slip will be emailed to you. The company also does not take any responsibility for any damage to your vehicle while it is in the parking allocated to the apartment if any security reason arises we advise you contact the building security directly as we don’t have any authority of these areas. Parking will be owners risk what so ever.
We will have zero tolerance to any activities considered Illegal as per the UAE law and will involve the Local Police if you are found to be doing any of such activities the company will not be of any help in such case and you will have to check out immediately no refund will be done this case what so ever.
In any case if you are unable to travel due to Medical and loss of life and need to cancel the booking we need you to inform us as soon as possible. Refund in this case will be at the decision of the management.
All the Keys, parking card and the building access cards handed to you by our guest relation executive should be handed back to us on check out. If the keys, building access and Parking access cards are lost the below charges will be applicable.
- Apartment Keys 250 AED
- Building access cards 500 AED
- Parking Transponders 500 AED
You are requested not to provide any false information when confirming the booking including your name, phone number and residential address. If we find any false information provided by you we will have the rite to cancel the booking without any notice and any payments made will be non-refundable.
We may introduce offers online however such offers are at management will and can be amended or withdrawn any time without notice. Booking confirmed with a specific offer and has been issued a confirmation number will not have any effect even if the offer is been withdrawn, however if a booking is confirmed with an offer and cancelled due to any reason and at the time of reconfirming the booking the offer is withdrawn then the same offer cannot be used again but you are free to use any offer that is online at the time of rebooking. More than one offer cannot be used under one confirmation number.
You will be responsible to ensure that you have all the necessary travel documents like Visa, health documents before your departure. We can apply the visa for you and your party at an extra cost please contact us before you confirm the booking if we apply the visa and you and fail to deliver it on time then we will give you a full refund of the accommodation tariff you paid we will also try to refund the visa charges paid to us however we are not obligated. Some nationalities have the option of visa on arrival however we suggest you to check passport and visa requirements with the Embassy or Consulate of the UAE.
If you don’t arrive on the day of check in then the booking will be treated as no show and no refund will be done we reserve the rite to cancel the booking after 24 hrs of the check In date and cancel the booking to list it back online as available apartment. Cancellation by you under this clause will be done as per the terms and conditions listed in Clause 2.
In case of any medical emergency needed whilst you are in the apartment. Please contact our Guest relations team and they will advise you of the nearest hospital and the pharmacy store. All such charges will be considered the guest personal expense and we will be of no further assistance.
You are responsible for your safety and that of your members included in the group. We suggest you to be extra careful with all the electrical appliances or any other equipment’s or fixtures in the apartment that may accidentally cause any injury. Please take extra care while you are in the Balcony as most of our properties are on high rise floors.
You are requested to get to our notice if you find any concern regarding the safety when you are in the apartment. If the Building provides facilities like a swimming pool, garden, boats etc then it is on your own risk that you use such facilities. We will not be held responsible for any damage or personal injury including loss of life.
We suggest all our guest to take travel insurance that best meet your needs and covers you for cancellation, expenses, accidents, loss of life, medical emergencies and loss of life or permanent disability
While we take care of your every need when you are in Dubai we may have to share your details with companies that work with us for arranging your transport requirements, recreation activities and building management company.
We will not provide access to any of your highly confidential information’s like any disability, credit card details, any special dietary requests passport copy’s(without your information)However we will not refrain from provide access to this information if requested by any law enforcing agencies recognized by the Government of UAE including public authorities like customs/immigration if requested.
We keep updating our terms and conditions as and when required. In case of any disputes only updated terms and conditions produced by the management will be taken in consideration.